Last updated: August 2026

Refund Policy

This policy explains the refund scope, review process, and return rules for ijvpn subscriptions. A full refund may be requested within 60 days of the first payment.

Before submitting a request The refund request must be submitted through the account associated with the order. To protect account and payment records, we may verify the username, order details, and original payment method during processing.

Refund window and eligibility

The refund window starts when the first payment is completed. If the request is submitted within that window and the order and account can be properly verified, this policy allows a full refund of the amount actually paid for the first order. No additional proof is required for ordinary experiences such as connection quality, route matching, or client compatibility, but enough information to identify the order must still be provided.

This policy covers ijvpn's first paid order. Later monthly renewals, price differences from mid-term upgrades, and traffic packages purchased separately after the first payment are not part of the first order covered by the “full refund within 60 days of the first payment” provision. For duplicate charges, abnormal order status, or incomplete delivery, submit a ticket through the user panel so service and payment records can be reviewed together.

Exclusions and necessary review

Requests submitted after the refund window, requests that cannot be matched to a valid order, requests for an order that has already been refunded, and requests submitted from a non-order account that cannot pass ownership verification are not eligible for a full refund without conditions. If an account involves a violation of the Terms of Service, service resale, interference with route operations, unauthorized handling of another person's order, or repeated profit-seeking through the refund process, ijvpn may pause automatic processing and conduct a necessary review.

Normal use of the traffic included in a plan is not, by itself, grounds for rejecting a refund. If system records show that usage has exceeded the agreed scope, or indicate unusually concentrated consumption or attempts to avoid billing rules, the request will be handled with reference to the order records. The review concerns only refund eligibility and order security; it does not require personal information unrelated to the order.

Request process and required information

Applicants should sign in to the user panel, open a ticket, and clearly identify the order for which a refund is requested. The ticket should include the username, order identifier, original payment method, information from the payment record that can be used to verify the transaction, and any relevant usage details the applicant wishes to add. Providing a reason is optional and does not affect the unconditional refund policy for an eligible first order.

Do not include your account password, complete subscription credentials, or other login secrets in a ticket. If the available information is insufficient to confirm the order, support will list the additional details needed in the same ticket. Failure to provide verifiable information, or voluntarily closing the ticket before the refund is completed, may pause processing; verification can continue after the requested information is supplied.

Review, original-payment refunds, and settlement

After a request is submitted, ijvpn will verify the first payment date, order status, payment record, and account usage. Refunds covered by this policy are generally returned through the original payment path to avoid a mismatch between the recipient and the requesting account. Once a refund is confirmed, the corresponding order benefits may end, and subscription and route access will be adjusted according to the order status.

The time required for a refund to arrive depends on the payment channel's settlement process, account status, and the progress of any necessary verification. This service does not make a separate fixed promise about channel processing speed. If the payment channel shows that the refund is processing, the applicant may continue to ask questions in the original ticket. If the original path cannot receive the refund under the channel's rules, support will explain the available option in the ticket and continue processing after the receiving details are confirmed.

Differences by payment method

For orders paid through Alipay or WeChat Pay, refunds will follow the original payment record when return through the original path is supported. Applicants should retain payment records that identify the order and avoid submitting receiving details unrelated to it. If the payment account is subject to channel restrictions, the refund status and next steps will follow the verification result recorded in the ticket.

USDT orders require verification of the on-chain transaction record and an executable return path. Because this payment method works differently from Alipay and WeChat Pay, applicants may need to provide the order transaction identifier and information for an address that can receive the corresponding asset. No refund will be sent to an unverified address before the information is confirmed; once the refund is executed using the confirmed details, the subsequent status will follow the relevant transaction record.